He is one of the original designers of the FPL Quality Management system, which became the basis for the Malcolm Baldrige National Quality Award, and has assisted hundreds of organizations with their quality, performance management, and measurement system efforts over the past twenty years.  He has served as the National Chair of ASQ's Community Quality Council Technical Committee and a visiting professor at Florida International University and the University of Miami. He maintains a strong interest in Six Sigma measurement, Quality Management, and e-business transformation, as well as knowledge-worker productivity analysis and performance measurement, and has brought these concepts to both Eastern and Western Europe, South America, and the Caribbean region.  Frank's academic background is in industrial engineering, math, philosophy, and law. He received his undergraduate degree from St. John's University and did his graduate studies at NYU and Columbia