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CURRENT PAGE  NEXT MEETING

THIS MONTH AT ASQ SECTION 1509

Topic “Assessing Risk Management in your Quality Initiatives”
Speaker
Douglas N. Weldon
Managing Director and Principal Consultant, Vigilant Services Group

Overview of Topic

"We are all familiar with the critical role Risk Management plays in the Quality Process. Risk Management is a fundamental discipline in excellent project management, and even more so in our Quality and Reengineering Initiatives. But how often have we considered the Operational Risk resulting from the business processes we improve or reengineer? It is not uncommon that cost and customer service improvements can come at the expense of a more brittle operational process. Operational Risk Management and Quality Management should be complementary disciplines rather than work across purposes from each other. This presentation will discuss ways that these management disciplines can work together more effectively."

Biographical Summary

Doug Weldon – Managing Director and Principal Consultant, Vigilant Services Group – Doug has earned a Master’s Degree in Computer Science from Washington State University. His career spans more than twenty-five years, primarily in the telecommunications industry, including extensive assignments at AT&T and Telcordia Technologies. In the course of many diverse projects, Doug has gained extensive background in IT and Network services development and operations, process quality management, business development, program/project management, and business management to add to expert level achievements in the Risk Assessment, Business Continuity and Disaster Recovery Planning, as well as Data Backup and Recovery disciplines. In AT&T, Doug managed the largest business continuity operations in the world including the recovery operations for both AT&T’s global commercial Network and internal IT operations. At Telcordia, he managed the Y2K Contingency Planning and later the e-commerce Business Continuity practices. At Vigilant, Doug has lead additional e-commerce projects including engagements supporting several leading-edge ASPs/ISPs, healthcare and financial industry clients, and government enterprise customers. Doug has received certification as a Business Continuity Planner from the Disaster Recovery Institute. He has also been awarded a U.S. Patent in remote electronic vaulting.

Location Lee's Lakeside Restaurant, 431 E. Central Blvd., Orlando, FL 32801

Lee's Lakeside Phone 407-841-1565

Dates & Times Thursday, January 22, 2004 at 6:30 PM

6:30 p.m. Networking; 7:00 p.m. Dinner; 8:00 p.m. Speakers

Cost $15.00 - Members and Guests of Members

$20.00 Non-Members

$7.50 - Students, Retired and Unemployed Members

Meal

Buffet Style for 2 Entees, Tea, Coffee, Iced Tea, Salads, and Dessert

Dress Business Casual
RSVP Instructions To register, please call the new RSVP number at:

(407) 302-2735, Extension 20

Please RSVP by January 19, 2004

Directions

See Map provided by Maps.com at http://www.maps.com/


smp_tq02.eps (116940 bytes)

 

ASQ Section 1509
P.O. Box 952037
Lake Mary, FL 32795-2037

If you have any questions please contact:

Section Chair:  Richard.L.Matthews

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