SENIORS FIRST (MEALS ON WHEELS) Project

The Seniors First Six Sigma Project has focused on two deliverables,

1) The documentation of the process currently in use for the Meals on Wheels program in Orange County, along with gaps allowing for failure.

2) The suggestion of specific program and training improvements to allow Seniors First to meet its mandate of safe, timely food delivery to elders in Orange County.

The process allowed the Six Sigma working group to follow the entire
process, detailing how meals were delivered in both congregate and
individual settings, and to observe actual and potential failure points.
The root causes of problems identified during the research/discovery phase were mapped and gaps identified.  The analysis of this information became critical to the overall resolution of the process.

The intention of the group was to present to Seniors First, a workable
roadmap for improvement.  The summary report and readout, are intended to identify improvements, recommendations, and a specific pattern for follow-up.  It was defined by the group, that follow-up on this process for the next year will be key to it's successful implementation.  To that end, as the project closes, meetings on a quarterly basis are being proposed with Seniors First.

FEEDS Project

The Florida Engineering Education Delivery System (FEEDS) is a multi-media system that provides distance learning and knowledge sharing services.  The state-wide system supports 121 company partners and 44 delivery/receive locations. An Assistant Dean and a full-time staff of four technical experts administer FEEDS through the Industrial Engineering Department at University of Central Florida. Student interns and part-time staff also are involved in this effort.

The FEEDS Six Sigma Project researched improvement opportunities in its structure, process, and partnerships. The project deliverables prepared required documentation for the control and recognition, and identified improvement opportunities. Opportunities for Improvement exist and must be identified, analyzed, and prioritized for future action. The two Champions from UCF and two other part-time staff worked very closely to achieve the significant results of this two-semester project.

 Seminole County Community Alliance (SCCA) Project

 The Seminole County Community Alliance (SCCA) Six Sigma initiative is comprised of two distinct, but linked projects. The first project, the Governance Process Project, explored how to improve the operations of the SCCA Board, their meetings, and their overall long-term impact on the community. The second project, the Needs Assessment Project, deals with multiple activities such as design and administration of a survey, analysis of the results, mapping the process of how a client (child) flows through the system, and gathering and analyzing end-user data about access and availability of services.

The Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) 5-step Quality Improvement Process was used by the Six Sigma team to achieve the project objectives.  The team gathered information about the problem in the Governance Process project through a SCCA Board Self-Assessment survey, and researching available governance models in the literature.  The team gathered information for the Needs Assessment project during the Measure phase through process analysis and mapping, agency surveys, agency and service database, an end user survey pilot, and demographics collection and review for Seminole County.