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THIS MONTH AT ASQ
SECTION 1509
February 23, 2006
6:30
networking, 7pm dinner meeting
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Topic
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Donna Leonard, V.P., People
and Platforms, GMAC Commercial Mortgage
Ms. Leonard will be speaking
about the integration of the Balanced Scorecard processes and Six
Sigma projects at GMAC.
Click here for
Part1 of presentation
Click here for Part2 of presentation
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| Meeting
Information |
No
workshop at this meeting A
Standard Dinner Meeting Planned |
| Speaker
Info |
Donna Leonard
Vice President, GMAC Commercial Mortgage
Years of Experience (Industry): 20
Ms.
Leonard is the Deployment Leader for Six Sigma and Balanced
Scorecard Implementation for Global Real Estate Services with GMAC
Commercial Mortgage. She is also responsible for overseeing the Best
Practices group, which is responsible for monitoring industry
standards and making recommendations toward maintaining a “Best
Practices” approach to our servicing responsibilities.
Additionally, this group is responsible for administering the
Borrower Survey/Voice of the Customer process as well as documenting
training materials, providing operational and servicing system
training, and assisting in the transition of business processes on a
global basis.
Under
Ms. Leonard, the Performance Measurements group is responsible for
implementing Balanced Scorecard methodology linking business
targets, metrics, and process improvement initiatives/projects to
execution of strategic objectives, while the Six Sigma group
consists of full time staff dedicated to working on critical process
improvement initiatives.
Before
joining GMACCM, Ms. Leonard was a Principal with CapMark Services.
She has participated on several MBA committees in the past, was a
panelist on terrorism insurance issues, and participated in the MBA
lobbying efforts with the White House and Congress to get the first
TRIA legislation passed. Ms. Leonard has more than 20 years of
industry experience. She holds a B.S. degree in Psychology from St.
Joseph’s University, and holds Secondary Education and Paralegal
Certificates. |
| Location |
Embassy Suites , downtown Orlando
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| Dates &
Times |
Thursday, February 23,
2006
6:30 pm networking, 7
pm Dinner Meeting
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| Cost |
Members
$15.00
Non-members
$20.00
Student
Associates $10.00 |
| Meal |
Dinner
to be provided
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| Dress |
Business
Casual
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| RSVP
Instructions |
Please RSVP by Monday,
February 20, 2006
Click here to send your RSVP *note..
your local ASQ section is testing a new RSVP process, the usage of
an electronic form.
If
you have errors with the form, click here to create an RSVP
e-mail |
| Directions |
FROM I-4
NORTH of Orlando
1. Take the Anderson St EAST
exit - Exit 82C
2.
Stay STRAIGHT to go onto W.
ANDERSON ST.
3. Turn LEFT onto S. ROSALIND
AVE/ FL-527 N.
4. End at Embassy Suites Hotel,
191 E. Pine St, Orlando
FROM I-4 SOUTH of Orlando
1. Take the Anderson St EAST
exit - Exit 82C
2.
Turn RIGHT onto W.
ANDERSON ST.
3. Turn LEFT onto S. ROSALIND
AVE/ FL-527 N.
4. End at Embassy Suites Hotel,
191 E. Pine St, Orlando
There is a metered parking lot across the street, a
parking garage one block down the street, street parking or valet parking at the
hotel.
Click
here for a Map |
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RSVP
Use
the electronic form
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ASQ Section 1509
P.O. Box 952037
Lake Mary, FL 32795-2037
If you have any questions please
contact
Mike Kirchner
e-mail: asqsection1509@yahoo.com |
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