Grace L. Duffy
is a Lean Six Sigma Master Black Belt specializing in
organizational
improvement,
leadership, customer service and teamwork. She is co-author of
The Quality
Improvement Handbook and The Executive Guide to Improvement and
Change.
An ASQ
Manager of Quality / Organizational Excellence, Improvement
Associate, and
Auditor, Grace is
also a Certified Manager of Process Improvement. She served 20 years
with IBM in
technical support, education, management and process improvement.
She was
department head for Business, instructor for Trident’s Quality and
Corporate
Management
programs and management consultant for industry with Trident
Technical
College in
Charleston, SC
for 10 years.
Worksheets are
below. They will also be provided at the meeting.
Team Peer Worksheet
Individual to Supervisor Worksheet
Career Alignment and Growth Workshop Presentation
