Certification Pathways

Presented by: Grace Duffy

Topic: Professional certification by a body of our peers is one of the major benefits of ASQ membership. We are the leaders in quality and performance excellence.

Grace Duffy, one of the developers of the original Quality Manager and CQIA bodies of knowledge and certification exams, will share the latest information

about ASQ certification in our November 19^th clinic. Come ready to ask questions. Although Grace may not know the answer herself, she has worked

with the ASQ Certification team for 15 years and can get an answer for you.

Speaker: Grace Duffy provides services in organizational and process improvement, leadership, quality, and customer service. She designs and implements effective

systems for business and management success. She is co-author of The Quality Improvement Handbook, The Executive Guide to Improvement and Change,

Executive Focus: Your Life and Career, and The Public Health Quality Improvement Handbook.  

Grace holds an MBA from Georgia State University.  She is an American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence,

Certified Quality Improvement Associate, and Certified Quality Auditor. Grace is a Certified Lean Six Sigma Master Black Belt and an ASQ Fellow. 

Dr. Michèle Boulanger is a senior executive with business analytics and quality management expertise and with extensive worldwide business experience in telecommunications, supply chain and product development, and health care. Her 25-year employment history includes positions as Vice President and Director with such diverse companies as Motorola, AT&T Bell Laboratories, Michelin Tire, and Newport Hospital. She currently is a Senior Partner and Director with JISC Consulting, Inc., an Orlando based consulting firm in business analytics, statistics, and quality management.

During her tenure at Motorola as Vice-President for Quality and MBB, Michele was responsible for the overall success of the many “Digital Six Sigma” initiatives deployed across worldwide operations and development centers for both hardware and software products. Michèle has also been very active for many years in the ISO Technical Committee TC69 on Statistical Techniques. She currently is the chairperson for the Subcommittee on Six Sigma Methodology. She was on the Board of Directors of the QuEST Forum and of the Florida Sterling Council and is an associate editor of the Six Sigma Forum magazine. Michèle holds a Ph.D. in Applied Mathematics from the University of Rhode Island.